Frequently Asked Questions

How do I ensure that my account is safe upon cash out?
Once a merchant requests for a branch Cash Out using their account, a one-time password (OTP) will be sent to them through SMS (Cellphone number will be provided by the Merchant Owner) that will be valid for 24 hours. The password must then be presented to the FLA upon cash out. Once a cash out is successful, the FLA will give a proof of the cash out to the merchant. Signatures must be affixed thereafter.
What are the operating hours of a USSC branch?
USS branches situated inside malls are open from 10:00 am to 9:00 pm from Monday to Sunday. While other USSC branches and kiosks are open from 8:00 am to 5:00 pm.


How can I pay merchants using Pay1st?
How do I cash in/out?
  • At any of our 850+ stores nationwide and any of our Power Merchants
  • For cashout amounts above PHP 10,000 you will be required to submit valid IDs and fill out a customer information sheet at any of the USSC Super Service Store Nationwide
  • A fee may be charged


How do I sign up?
  • Click on “Register” in the upper right menu
  • Go to one of our 850+ USSC Super Service Stores
  • Bring valid ID *required
  • Bring business permit/DTI permit